How Can We Help?
Find practical help for Lanawi services, project requests, billing, security, documentation, account questions, performance, and the partner program.
Choose your support channel
Choose the best way to contact Lanawi. Share enough context and we will guide you to the right next step.
Browse help topics
Clear guidance for the questions clients, partners, and collaborators ask most.
Getting Started
5 guidesWorking with Lanawi, first project, and practical next steps.
Billing & Plans
4 guidesQuotes, invoices, payment links, and project billing.
Security & Privacy
4 guidesPrivacy, access, project data, and secure communication.
Documentation
4 guidesProject handoff, assets, technical notes, and integrations.
Account & Team
4 guidesClient contacts, approvals, communication, and handoff.
Performance
4 guidesSpeed, SEO, monitoring, and reliability guidance.
Partner Program
6 guidesAffiliate tracking, referrals, approvals, and commission transparency.
Help for affiliates and ambassadors
Learn how applications are reviewed, how referral links are tracked, how quote requests move through Lanawi, and when commissions become payable.
Open partner guideApproval first
Lanawi reviews each application before dashboard access is activated.
Track the full journey
Clicks, quote requests, conversations, project status, payments, and commission history stay connected.
Transparent payouts
Partners see verified records and payout status instead of guessing what happened after a referral.
Frequently asked questions
Quick answers to the questions we hear most often.
The best first step is to send a clear message through the contact or support form. Tell us what you need, what is urgent, and any links, screenshots, or project context. A Lanawi team member reviews the request and follows up with the next practical step.
Yes. You can contact Lanawi before a project starts. We can clarify services, understand your goals, and explain what information we need to prepare a quote or recommendation.
Lanawi does not force a one-size-fits-all package. We first understand the project, scope the work, agree on the direction, and then send the right payment or invoice link when the client is ready to move forward.
Include your name, email, project or service area, the issue or goal, useful links, screenshots if available, and what outcome you want. Clear context helps Lanawi respond faster and more accurately.
Partners can use the Partner Program support guide and the Help section inside the approved partner dashboard. It explains referral links, quote tracking, project statuses, verified payments, commissions, and payout transparency.
No. Partner dashboards are designed to show real records only: tracked clicks, submitted quote requests, project updates, verified payments, and commission records created by Lanawi.
Open a ticket
We review every request carefully.
Tell us what you need and we will guide the next step
Share your project, support question, or partnership request. Lanawi will review the context and respond with a practical path forward.