Privacy Policy

Lanawi LLC ("Lanawi", "we", "our", or "us") is committed to protecting the privacy of our clients, visitors, and partners. This Privacy Policy describes how we collect, use, store, and disclose personal information when you visit our website, engage our services, or otherwise interact with us.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

We collect information in the following categories:

• Information you provide directly: name, email address, phone number, company, job title, project details, and any content you submit through forms, email, or scheduled calls.
• Account & billing information: when you become a client, we collect billing contact details, tax identifiers, and payment information processed by our PCI-compliant payment providers (we do not store full card numbers ourselves).
• Technical information: IP address, browser type, device identifiers, operating system, referring URLs, pages visited, and approximate location derived from IP.
• Cookies & analytics: usage data collected through cookies, pixels, and similar technologies (see the Cookies section below).
• Information from third parties: data from publicly available sources, business directories, or partners who have lawful authority to share it with us.

We use the information we collect to:

• Provide, operate, maintain, and improve our services and website
• Respond to inquiries, send proposals, and deliver client engagements
• Process payments, issue invoices, and manage contractual obligations
• Send service updates, security notices, and operational communications
• Send marketing communications (only when you have opted in)
• Monitor usage, diagnose problems, and protect against fraud or abuse
• Comply with legal obligations and enforce our terms

Our legal bases for processing include performance of a contract, legitimate business interests, your consent (where required), and compliance with applicable law.

We do not sell your personal information. We share data only in these limited cases:

• Service providers: trusted vendors who help us run our business, such as cloud hosting, analytics, email delivery, payment processing, and customer support tooling. They are bound by confidentiality and data-processing agreements.
• Professional advisors: auditors, lawyers, and accountants where reasonably necessary.
• Legal requirements: when required by law, subpoena, court order, or to protect the rights, property, or safety of Lanawi, our clients, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. Cookies fall into three categories:

• Essential cookies, required for the site to function correctly
• Analytics cookies, which help us measure traffic and improve content
• Marketing cookies, used only with your consent, to measure campaign performance

You can manage cookies through your browser settings. Disabling certain cookies may affect parts of the site.

We apply industry-standard administrative, technical, and physical safeguards to protect personal information. These include encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, audit logging, vendor risk reviews, and continuous monitoring.

No system is perfectly secure. If we ever become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Receive a portable copy of your data
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please reach out through our contact page. We will respond within the timeframes required by applicable law.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Lanawi operates globally. Your information may be processed and stored in countries other than your own, including the United States and the European Economic Area. When we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top will always indicate when the latest changes took effect. For material changes, we will provide additional notice through our website or email.

Questions, requests, or complaints about this policy or your personal data can be submitted through our contact page. A senior team member will respond within one business day.